The standards NP 4445-1 and NP 4445-2 - Breakdown of light-duty vehicles, basic level and superior level, respectively, describe a set of essential requirements for the quick, efficient and quality provision of a breakdown service from the reception of the request, on-site presentation, decision-making, vehicle breakdown, success rate, and qualification of human resources, among others.
The breakdown service is designed to restart the stationary vehicle under safe conditions.
