ISO 9001 is the most widely used management system standard in the world and is an international benchmark for the Certification of Quality Management Systems.
According to ISO 9001, adopting a Quality Management System represents a strategic decision taken by an organization. In other words, it is a decision which is taken at the highest level to serve a specific purpose and achieve results.
ISO 9001 is based on the fundamental aim of an organization’s existence. It addresses the ability to satisfy customers’ needs and expectations, to increase satisfaction using a management system and to improve the organization’s overall performance.
ISO 9001 adopts a process-based approach which incorporates the PDCA cycle of continuous improvement and integrates risk-based thinking. This not only helps to bring about customer’s loyalty but it also enables the organization’s competitiveness based on the pillars of sustainability.