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ISO 9001

Quality Management System

ISO 9001 is the most widely used management system standard in the world and is an international benchmark for the Certification of Quality Management Systems.

According to ISO 9001, adopting a Quality Management System represents a strategic decision taken by an organization. In other words, it is a decision which is taken at the highest level to serve a specific purpose and achieve results.

ISO 9001 is based on the fundamental aim of an organization’s existence. It addresses the ability to satisfy customers’ needs and expectations, to increase satisfaction using a management system and to improve the organization’s overall performance.

ISO 9001 adopts a process-based approach which incorporates the PDCA cycle of continuous improvement and integrates risk-based thinking. This not only helps to bring about customer’s loyalty but it also enables the organization’s competitiveness based on the pillars of sustainability.

The main benefits of the implementation and subsequent certification in accordance with this benchmark include:

Improving the organization’s performance;

Improving the ability to consistently deliver products and services that satisfy both the customers’ needs and the applicable statutory and regulatory requirements;

Gearing the organization’s focus towards increasing customer satisfaction;

Retaining and attracting new customers;

Handling risks and opportunities;

Access to new markets;

Increased confidence in the product’s design, planning and production processes and/or delivery of the service;

Greater prominence and image improvement in the market and wider society.

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